You may return items that are unworn, unwashed and in their original packaging within 30 days of delivery. Items are thoroughly inspected before returns are processed.

For your safety, Lilybertine adheres to all Health Code Regulations. By law, all items with a crotch lining cannot be returned once they have been worn. The return of any packaged underwear, shapewear and hosiery will be refused if the packaging has been opened. We suggest you try on any unpackaged items with crotch linings over your own underwear. However, bras may be tried on as long as all tags are kept intact and they are free of any signs of wear.

We will process your return/exchange within 1-2 weeks from the day the item is received at our warehouse. Once the return/exchange is processed, we will notify you via email. If you requested a refund, we will process it using the original payment method.

If you you receive your item(s) and there is something wrong with the order, please contact Lily at Customer Care immediately. We will exchange the item at our charges.

All clearance and discontinued items are final sale and are not returnable. All "Gifts with Purchase" and promotional items cannot be returned or exchanged.

You are responsible for return shipping fees. If you’ve opted for an exchange, you are responsible for the shipping fees on the exchange order. We reserve the right to refuse returned items without original labels or packaging and penality fees of 50% will be deducted from your refund. 20% re-stocking fee will also be aply on return/exchange after 30 days. For International exchange orders, additional customs fees may apply.

Please follow these steps to successfully return your purchase:

• Fill out Return Form
• Replace the item in the packaging in which it was received. This is the original brand packaging in which each item is wrapped, not the box or bag in which the items were shipped in.
• We are not responsible for damage to products in transit back to us. Please make sure that the items are returned in a sturdy package (such as a padded envelope or box, similar to the way the items were originally sent). To ensure the package arrives back to us safely and that you are credited, please use a pre-paid, insured and traceable method (such as UPS, FedEx, Certified mail or another method) where you receive a shipping slip that can be used to trace the delivery. Overnight shipping is not necessary. Many carriers offer low cost ground shipping and allow you to trace your delivery.
• Ship the package addressed to:

5800 St-Denis
Suite 604
Montreal, Quebec
H2S 3L3

• We suggest that you do not wear perfume or deodorant while trying on items. This will help ensure that the items remain returnable.
• When trying on a bra, try walking around your home with it on to make sure it fits properly. You’ll be amazed at what a little walking around will tell you!
• Shapewear and hosiery items may seem small at first glance. Keep in mind that these items tend to stretch to fit your natural shape.

If you have questions prior to returning items to us, please call:
Lily toll free at 1-888-495-2282